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When logging into Web Chat you’ll be asked a few questions.
This information helps the counsellor understand how best to help you.
The counsellor might ask what you’d like to talk about and follow up with some questions about the problem or situation so they can start to understand what’s happening for you. Our friendly counsellors will guide you through it. Maybe something has happened at home or school and you’re not sure what to do about it.
You might be feeling sad, scared, angry, lonely, or just want to talk to somebody who understands.
Kids Helpline is Australia's only free, private, and confidential 24/7 phone and online counselling service for young people aged 5 to 25.
Counselling is currently offered by phone 1800 55 1800 , Webchat, and email, but we’re constantly expanding and new ways of contacting us will soon be available.
When you call let the counsellor know that you've emailed us so they can figure out how best to support you.
Unfortunately, we can’t support you if you live in another country.
Unless you have an agreement with your counsellor that says otherwise, then absolutely!We understand that you might want to check us out before calling with a personal issue.These type of calls don’t go for long so the counsellor will usually end the call within a few minutes.Our service is only for young people residing in Australia.We recommend checking out Child Helpline International to find a service in your country.